Refund Policy

Our Sea Moss products are not eligible for return as these are perishable goods (such as food). However, we do offer a replacement.

To issue a replacement we have 24 hour contact policy, which means you have 24 hours after receiving your item to request a replacement. 

Damages and issues

Please inspect your order upon receipt and contact us immediately within 24 hours if the item is defective, damaged or if you receive the wrong item so that we can investigate and resolve the claim.

To be eligible for a replacement you must send in your order number, along with 2 clear photos of the item to We will investigate and contact you.

If 24 hours have passed and you have not contacted us, unfortunately, we cannot issue a refund or replacement for your order.

We will notify you once we’ve received and inspected your replacements and let you know if the replacement was approved or not. If approved, you’ll automatically receive a new one.